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Frequently Asked Questions

Which type of roofing is best?

It’s hard to say which type of roofing is best because “best” is subjective. For one person, “best” may mean the longest lasting or the most storm resistant. For another person, it may mean the lowest cost. At Six Shield, we mostly install high-quality asphalt
composite shingles that are Class 3 impact-rated because this is the best balance of price and longevity for most homeowners in the areas we service.

What kind of roof do I need in Houston?

This varies by location and how close you live to the coast but most homeowners in the Houston area need a 30-year composite class 3 impact-rated shingle.

What is the roof insurance claim process?

The first step in an insurance claim is to have Six Shield inspect your roof to confirm that you have storm damage. Once the damage is confirmed, we guide you contact their insurance agent or claim department to make a claim. The insurance company will gather some information from you and schedule a time for an inspector to visit your home. Be sure to let Six Shield know when the inspector will be there so we can assist in the inspection and advocate for you with the inspector. The inspector will write up a report and send it to a desk adjuster at the insurance company who will ultimately make the decision about whether to approve your claim.

If the claim is not approved there is an appeal process that we can help you with. If the claim is approved, the insurance company will send you a detailed estimate showing the price and the scope of work for the roof replacement. You should forward this paperwork to your Six Shield representative so they can check to make sure the insurance estimate is correct and complete. You will receive the first insurance payment in the mail
within a week or so.
After the work is complete and you have paid your first insurance payment and deductible payment to Six Shield, then we will request the rest of the payment from the insurance called the recoverable depreciation. Once you receive this final payment, your final payment to Six Shield is due. It’s important to note that you are only responsible to pay the deductible out of pocket and the insurance will cover the rest.

Should I make an insurance claim on my roof?

This depends. If we inspect your roof and determine that you have storm damage (wind or hail) that happened in the last year or two, then it probably makes sense to make a claim with your insurance. Your Six Shield representative can help you make the best decision when they’re on site.

Should I repair or replace my roof?

If your roof is less than 10 years old then it probably makes sense to repair the roof if the damage is localized, like a few shingles blowing off or a tree branch falling on one part of the roof. If your roof is older than 10 years, the shingles will start to get brittle and
it becomes more difficult to repair a small section of the roof without damaging the rest of it. At this point, it is probably best to replace the roof to protect your home.

What is roof depreciation on an insurance claim?

Depreciation is the difference between what your roof is worth today (actual cash value) and how much it costs to replace your roof with a new roof (replacement cost value).
Most insurance policies from a reputable insurance company are Replacement Cost policies and allow the homeowner to recover that depreciation once the roof has been replaced.

Will the insurance company pay me for my roof?

If there is confirmed storm damage on your home then yes, your insurance company will cover the cost of replacing your roof minus the amount of your deductible, which is your responsibility.

Will my home insurance rate go up if I file a roof claim?

Roof damage that qualifies for replacement is generally considered to be an “act of God” and your insurance cannot raise your rate due to an act of God.

How do I know if I have hail damage?

Your roof will need to be inspected by a trained roofing professional to determine if you have hail damage. We will look at the roof itself for damage we can see and feel. We will also check the rest of your home for collateral damage that helps to make a case for hail damage.

Should I get the roof inspected before I buy a home?

Absolutely! You will most likely have the home inspected by a home inspector, but they are not trained roofing professionals so it is always best to have the roof inspected by a roofing expert.

How long does it take to replace a roof?

Usually one to two days

Should I file an insurance claim if my roof is leaking?

If you have water pouring into your home that is damaging the ceiling, walls, and flooring, then you should call your insurance company and get the water removal started as soon as possible. If you only have a small leak, It is best to have a Six Shield
representative inspect your roof before filing a claim.

Will insurance cover a 10-year-old roof?

Some companies will, some will not. Many companies will not write a new policy on a roof older than 10 years.

Why do insurance agents ask how old the roof is?

Your roof is the primary protection for your home against water damage. It is large and expensive to replace, so insurance companies would rather not write a new policy on an old roof because the likelihood is high that they will have to replace that roof in the near future.

When should I get my roof replaced?

Most roofs last 16 to 18 years (even though they are called 30-year roofs) assuming there is no storm. High winds, harsh direct sunlight, hail, and driving rain can all shorten the life of a roof. If you plan to pay out of pocket for a roof replacement, then you should replace your roof when it is between 16 to 18 years old. If you are hoping to have your roof replaced with an insurance claim it is best to do that when the roof is 10 to 15 years old.

How much value does a new roof add to the value of my house?

A new roof will help your home maintain its value whereas an old or damaged roof can make your home lose value. When it’s time to sell your home, buyers will often ask for the seller to replace the roof before the sale is complete.

How long are roof warranties?

Most quality shingles and roofing materials come with a lifetime warranty against manufacturing defects as long as you use at least three components from the same manufacturer. For example: shingles, underlayment and ice & water shield. Six Shield offers a 3-year warranty on labor and workmanship.

Does my HOA require a certain roof color?

Yes, homeowners’ associations do require specific colors of roofing to maintain a uniform appearance in the neighborhood. Usually, these colors include weathered wood, brown, gray, and black. You can check with the design committee for your HOA
to get the specific colors for your neighborhood.

How do I know when my roof was replaced?

If you bought your home from a previous owner and not from the builder, you should be able to see the roof age in the seller’s disclosure. You can ask your realtor to help you find this if you need it. If you don’t know the age of your roof, contact us for an
inspection and the inspector should be able to determine the age of the roof within a few years as well as estimate the lifespan of the roof.

How much does a roof inspection cost?

Generally, roof inspections are done at no cost. If you need a written report on the state of your roof for insurance or real estate sales purposes, there can sometimes be a minimal charge for this report.

Why are my roof shingles bent up?

If you notice your roof shingles are bending upward, it is most likely the result of wind damage, and you should call Six Shield for an inspection right away. Bent shingles have usually become unstuck or unsealed and can allow wind-blown rain to leak into your home and can cause significant damage. If the wind damage is severe enough, we recommend that you file an insurance claim for a replacement of your roof.

Does hail go through the roof?

It is possible for very large hail to penetrate through the roof, but this is unlikely. Most roofing shingles used in this area can withstand 1.75” hail and some can withstand as large as 2” hail (Class 4 impact shingles). Usually, the hail we get in the southern part of Texas is between .5” and 1.5”. It is still capable of causing damage, but it will not penetrate a roof unless the roof is very old and in disrepair.

How do I know if I have wind or hail insurance?

All homeowners insurance policies cover wind and hail to some extent. It is possible to have a higher or different deductible for windstorms, named storms, or hail events, especially if you are using price as your primary decision-making factor. It is best to talk to your insurance agent and make sure you have the best policy to fit your needs and protect your home.

How much is my roof deductible?

You will have to check the declarations page on your insurance policy to determine your insurance deductible. Most deductibles are between 1–2% of the insured value of the home. This can vary and it’s possible you have a higher deductible for wind, hail, or named storms like a hurricane. Contact your insurance agent for more information.

Why are shingles falling off my roof?

Shingles can fall off your home for several reasons. The most likely reason is wind damage to an older roof. Shingles can also fall off because they were installed poorly.
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Does home insurance cover wind damage to a roof?

Wind damage should be covered by any reputable insurance company. However, not all insurance adjusters are willing to acknowledge that damage to your roof was caused by
wind. They work for the insurance company and their job is to protect the company’s interests and save them money. We will work as an advocate to help get your roof replacement approved so it’s best to have us meet the insurance adjuster at your home
when they are there to inspect.

Does home insurance cover hail damage to the roof?

Hail damage should be covered by any reputable insurance company. However, not all insurance adjusters are willing to acknowledge that damage to your roof was caused by hail. They work for an insurance company, and their job is to protect the company’s interests and save them money. We will work as an advocate to help get your roof replacement approved so it’s best to have us meet the insurance adjuster at your home when they are there to inspect.

Does home insurance cover old roofs?

Insurance companies are very sensitive to the age of your roof. It is most likely they will not cover damage to a roof over 16–18 years of age. Often, they will not even insure a home with a roof over 10 years of age. It is important when buying your new home to have the roof inspected by a qualified roofing professional like Six Shield to be sure your roof is in great condition and will give you a good long life.

How do I get the insurance company to pay for my roof?

It’s not possible to prove 100% that your roof has storm damage. However, we will work with your insurance adjuster to find the best evidence of storm damage, including the damage to your roof and surrounding areas. We also use high-tech weather services to determine when hail or damaging winds hit your home. We are prepared to fight for you to make sure you have the best shot at getting your roof claim approved.

What wind speed will cause damage to my roof?

Wind damage can occur with wind speeds as low as 30 to 40 mph depending on the angle of the wind and the age and condition of your roof. If you experience high winds at your home, it is best to have us inspect your roof to determine if you have damage so that your home is protected against water intrusion.

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What to Expect

Here’s what happens after you contact us.

Schedule Your Free Inspection

We perform a thorough roof and exterior assessment.

Review Your Findings

We explain what we found, answer your questions, and discuss the options available to you.

Choose Your Next Step

If repairs or restoration are needed, our team will guide you through the appropriate next steps.

Protect Your Home

Once your project is complete, you’ll enjoy lasting protection backed by quality workmanship and our commitment to customer satisfaction.